Why Paloma is the Smart Choice for Hot Water
Paloma is one of the world's leading gas water heating brands, built in Japan for unmatched reliability. In South Africa, it's become the go-to choice for homeowners who want hot water instantly, every time, without high electricity bills.
At The LpGas Man, we are proud to be Paloma Preferred Installers ensuring that every installation meets the highest standards of quality and safety.
How Does Paloma Gas Geyser Work?
Paloma's fan-forced gas geysers are designed for optimal performance and energy efficiency:
On-Demand Heating
Water is heated instantly as it flows through the unit, ensuring continuous hot water without the need for a storage tank.
Energy Efficiency
The system only activates when a hot water tap is opened, conserving energy by eliminating standby heat losses such as old school pilot flames.
Solar Integration
Paloma geysers can be integrated with solar water heating systems, activating only when the solar-heated water temperature drops below a set threshold.
Advanced Safety Features
Equipped with temperature sensors, FlameSafe™ protection, and pressure relief valves for enhanced safety.
As Paloma Preferred Installers, we make it easy — purchase your unit with us and lock in your certified installation date with full warranty protection.
Efficient Hot Water, Any Setup!
Paloma Integrates Seamlessly — Choose Your Installation Method
Choose Your Paloma Solution
Replace Electrical Geyser
Instant hot water, no tank
- ✓ On-demand heating
- ✓ Lower running costs
- ✓ Endless showers
- ✓ Exact temperature control
Solar Geyser Backup
All-weather hot water
- ✓ Use the sun, not the meter
- ✓ Gas only when needed
- ✓ Steady shower temps
- ✓ Minimal gas use
PV Pre-Heat System
Solar by day, Paloma by night
- ✓ Battery-friendly nights
- ✓ Lower gas spend on sunny days
- ✓ Keep your existing setup
- ✓ Smart, flexible control
Replace Electrical Geyser
Ditch the electric geyser. Paloma heats on demand from cold to your set temperature - no waiting!
Who It's For
Homes on metered electricity with an electric geyser or heat pump that's costly to run or runs out of hot water.
What Changes
- We bypass and replace the electric geyser or heat pump with a Paloma gas geyser as your only hot-water source.
- Compact install—no big tank cycling or reheating all day.
Why This Wins (Day to Day)
How It Works
Paloma's smart, modulating burner adjusts from small top-ups to full heating from cold, delivering your set temperature smoothly and consistently.
What We Handle (Start to Shower)
- ✓ Correctly sized Paloma for your peak household demand
- ✓ Compliant gas kit & installation (SAQCC Gas signed)
- ✓ Cylinder delivery & hook-up
- ✓ Plumbing & electrics coordination (you don't play project manager)
- ✓ Commissioning & walkthrough (set temps, bath-fill timing, care tips)
- ✓ Single invoice—clear pricing, no surprise extras
Upgrade-Friendly Later
If you add solar thermal or PV pre-heat later, Paloma will use the warmer inlet and burn less gas automatically.
FAQs
Will the Paloma replace my electric geyser or heat pump?
Yes. We bypass and replace it—Paloma becomes your only hot-water source.
Is it strong enough for my whole house?
We size the unit to your peak demand, so everyone gets a great shower.
What if mains water is very cold in winter?
Paloma ramps up automatically to heat from cold to your setpoint.
Do I lose storage?
You gain instant, on-demand hot water—no waiting for a tank or heat pump to recover.
Paloma Gas Geyser Backing Up A Glycol Solar Geyser
Turn your solar geyser into all-weather hot water!
Who It's For
Homes on metered electricity (no PV+batteries) with a glycol solar geyser / solar thermal tank who want reliable hot water day & night without paying to run an element.
Why This Option
How It Works
- Collectors pre-heat the storage tank during the day for free.
- Paloma installed inline after the tank reads inlet temperature and if needed, Adds only the heat required to reach your setpoint.
- If the tank is cold, Paloma heats from ground (mains) temperature to your chosen temp - smoothly and efficiently.
- Smart gas use: If inlet is at/above your set temperature, Paloma won't ignite. It only turns on when inlet drops ~4 °C below target, then stops at setpoint.
What We Install (Done for You)
- ✓ Inline Paloma gas geyser booster with correct tempering and non-return valves.
- ✓ Commissioning to your chosen temperatures
- ✓ Compliant, tidy plumbing and certified gas work
What You'll Notice
- All-weather hot water (rain or shine).
- Minimal gas use when the sun does most of the lift.
- Compact, on-demand comfort with precise temperature control.
FAQs
Will the Paloma replace my glycol solar geyser?
It can, but it's smarter to boost your solar if you have one. When the tank is warm, Paloma just tops up; if it's cool, Paloma does the full job automatically.
Cloudy days or winter?
Yes—Paloma fills the gap or heats fully when needed.
Can I use my existing tank and collectors?
Yes. We integrate the Paloma inline with your existing system.
PV Pre-Heat with the Sun. Save Batteries After Dark with Paloma.
Solar Pre-heat by day, Paloma powers your showers at night!
Who It's For
Homes with PV + batteries that struggle with hot water and night-time battery drain from an electric element/heat pump.
What We Do
- Install a Paloma gas geyser as your primary hot-water source.
- Keep your existing electric geyser or heat pump in place for daytime pre-heat and emergency backup.
- Certified installs in Johannesburg • Cape Town • Durban.
Why This Option Works
How to Run It (Simple, Client-Controlled)
- Daytime (good sun & batteries full): Use a timer or solar app to run the existing geyser/heat pump for a pre-heat window (e.g., 11:00–15:00).
- Smaller arrays benefit from a smaller element (~1–2 kW) so pre-heat draws mostly from PV.
- Cloudy or batteries not full: Skip pre-heat to preserve SOC - Paloma gas geyser's heats from cold mains to your setpoint.
- Evening/night: Elements stay off; open the tap - perfect temperature instantly.
What You'll Notice
- Reliable hot water morning and night
- Batteries reserved for lights, security, Wi-Fi
- Real gas savings on sunny days (higher inlet → less gas burned)
- Emergency fallback: your existing geyser/heat pump remains available if there's a gas issue
FAQs
Do I have to use pre-heat?
No. Paloma can run gas-only. Pre-heat is optional and saves gas when sun is available.
Do you install control systems?
We don't install control logic. We advise simple daytime pre-heat times you can set on your own timer/solar app or contact an electrician for more advanced options.
Load-shedding?
Paloma uses about 30–40 W while running and ~1 W on standby—battery-friendly.
Which package best suits your household?
Paloma 16L
16l/min
1 bathroom
Suitable for standard showers and standard bathtubs with consistent hot water supply for 1 bathroom.
Price includes gas geyser, gas line installation, water plumbing installation and Certificate of Conformity. Price does not include the cost for gas cylinder deposit, gas cylinder refill, gas cage or electrical point. This is an added extra. T and C's apply
Paloma 20L
20l/min
1-2 bathrooms
Compact and provides endless hot water as long as you have gas, power and water. One unit can easily supply the hot water needs of 1-2 bathrooms and 1 kitchen.
Price includes gas geyser, gas line installation, water plumbing installation and Certificate of Conformity. Price does not include the cost for gas cylinder deposit, gas cylinder refill, gas cage or electrical point. This is an added extra. T and C's apply
Paloma 26L
26l/min
2-3 bathrooms
Ideal for medium to larger sized homes. One unit can easily supply the hot water needs of 2-3 bathrooms and 1 kitchen with consistent flow.
Price includes gas geyser, gas line installation, water plumbing installation and Certificate of Conformity. Price does not include the cost for gas cylinder deposit, gas cylinder refill, gas cage or electrical point. This is an added extra. T and C's apply
Paloma 28L
28l/min
Large family
Perfect for your home or business. The Paloma EcoMax PH-28 provides an efficient, high-capacity solution with space-saving installation.
Price includes gas geyser, gas line installation, water plumbing installation and Certificate of Conformity. Price does not include the cost for gas cylinder deposit, gas cylinder refill, gas cage or electrical point. This is an added extra. T and C's apply
🎚️ Optional Temperature Controllers
Precise Comfort, Lower Gas Use
Make your Paloma gas geyser feel "smart" with an optional wall-mounted controller. Set the exact outlet temperature you want at the tap, skip the cold-water mixing, and help your cylinders last longer by avoiding unnecessary overheating.
Exact Temperature
Dial in your preferred outlet temperature so your water arrives ready to use.
No Mixing = Less Waste
When the geyser makes the right temperature, you don't dilute with cold water.
Consistent Comfort
Perfect for homes with kids or guests; set and forget your preferred temperature.
Extend Cylinder Life
Running at the temperature you need reduces over-burn and fuel consumption.
Two Controller Options
MC-101N
Kitchen / Utility
Higher maximum temperature for cleaning and kitchens.
SC-101N
Bathroom
Capped at a safer max for showers and baths.
Key Features (Both Models)
- ✓ Pre-set and store two favourite temperatures (e.g., "Shower" and "Clean-up")
- ✓ Up to three controllers per geyser installed in different rooms
- ✓ All connected controllers adjust the same geyser
💧 Water Quality & Borehole Usage
Critical for Warranty & Performance
⚠️ Important: Borehole water use will invalidate your warranty. Water quality is VITAL to the operation of your Paloma Gas Geyser.
To ensure the longevity and validity of your warranty, the composition of water being used within the unit should not exceed the following maximum parameters:
| Parameter | Maximum Level |
|---|---|
| pH | 6.5 – 8.5 |
| TDS (Total Dissolved Liquids) | Up to 500 mg/L |
| Total Hardness | Up to 200 mg/L (11.7 gpg) |
| Aluminium | Up to 0.2 mg/L |
| Chlorides | Up to 250 mg/L |
| Copper | Up to 1.0 mg/L |
| Iron | Up to 0.3 mg/L |
| Manganese | Up to 0.05 mg/L |
| Zinc | Up to 5 mg/L |
What Happens If Levels Are Exceeded?
If levels are exceeded, potential mineral buildup causing damage to the heat exchanger may occur. It's crucial to ensure water quality parameters are within acceptable limits or to install appropriate filtration systems.
🔧 Maintenance Recommendation
We recommend an annual service with us to keep your unit free from mineral buildup and running at peak performance.
🛡️ Comprehensive Warranty Coverage
Protecting Your Investment
Paloma offers robust warranties to protect your investment. Full warranty information can be found in the booklet supplied with your new unit.
Domestic Use
Copper Heat Exchanger
⚠️ Borehole water voids warranty
Gas-Related Parts
⚠️ Dirty gas voids warranty
Water-Related Components
⚠️ Borehole water voids warranty
Electrical Parts
Commercial Use
All Parts & Components
⚠️ Borehole and dirty gas voids warranty
Easy Replacements, Not Total Replacements
Paloma/HSG stock a wide range of replacement parts, so if something goes wrong, you'll likely only need to replace the faulty component – not the entire unit.
⚡ Gas Quality Matters
Always use our service or a reputable gas refiller. Cheap gas is often cheap for a reason. We frequently find harmful additives and bulking agents in low-quality gas that can damage your regulator and the gas section of your Paloma.
If we detect oil or contaminants in the gas section, unfortunately, the warranty on that part will be voided, and you will be responsible for the replacement cost.
🔧 Professional Gas Installation
Expert Service & Certified Support
Popular Paloma Models
Choose the right model for your home's needs:
20 L/min
1–2 bathrooms
1 kitchen
26 L/min
2–3 bathrooms
1 kitchen
28 L/min
2–6 bathrooms
1–2 kitchens
Why Choose The LpGas Man for Installation?
Certified Expertise
Our technicians are registered with the South African Qualification & Certification Committee (SAQCC), adhering to all local codes and standards.
CoC (Certificate of Compliance)
Issued with every installation. Essential for your Paloma warranty and property compliance.
Customized Solutions
We assess your specific needs to recommend the ideal Paloma model and installation setup.
After-Sales Support
Comprehensive maintenance and support services to ensure long-term satisfaction.
👉 Buy with us and book your installation today
Get Your Installation Quote
Paloma Installations by The LpGas Man
079-586-9947 Contact UsFrequently Asked Questions
Everything You Need to Know About Paloma Gas Geysers & Installation
🏠 Product Selection & Sizing
Which Paloma model do I need for my home?
The right model depends on your household size and hot water demand. We recommend:
- 16L: 1 bathroom, studio apartments, or single-outlet use
- 20L: 1-2 bathrooms, 1 kitchen (most popular for residential)
- 26L: 2-3 bathrooms, 1 kitchen (medium to larger homes)
- 28L: Large families, multiple bathrooms & kitchens, commercial use
Our certified technicians will assess your specific needs and recommend the perfect fit during a consultation.
How do I know if my current geyser needs replacing?
Replace your geyser if:
- It's over 10-12 years old and showing signs of corrosion
- You're running out of hot water regularly
- Your electricity bills are unusually high
- It's leaking or making strange noises
- You want to reduce dependence on grid electricity
Paloma offers instant, on-demand hot water with lower running costs—perfect for any situation.
What if my water comes from a borehole?
⚠️ Important: Borehole water use will void your Paloma warranty. Borehole water often contains minerals and sediments that can damage the heat exchanger.
If you have borehole water, we recommend installing a filtration system to reduce mineral content before it reaches the Paloma. Our technicians can advise on suitable filtration options during consultation.
🔧 Installation & Professional Service
Why should I install with The LpGas Man?
As official Paloma suppliers and certified installers, we provide:
- ✓ SAQCC-certified technicians adhering to all local codes
- ✓ Certificate of Compliance (CoC) issued with every installation
- ✓ Complete system assessment & right-sizing for your home
- ✓ Professional gas & water plumbing integration
- ✓ Full commissioning & user walkthrough
- ✓ After-sales support & maintenance services
- ✓ Warranty protection—only valid with certified installation
Your Paloma warranty is only valid if installed by a qualified technician with a valid CoC. Don't risk it with unregistered installers.
What is a Certificate of Compliance (CoC)?
A CoC is an official document certifying that your Paloma installation complies with South African safety and electrical standards. It's required for:
- Warranty validation
- Property compliance & insurance
- Future home sales or rentals
We issue a CoC with every professional installation.
How long does installation take?
A typical Paloma installation takes 4-6 hours, depending on:
- Your home's layout & plumbing accessibility
- Gas line routing requirements
- Electrical work needed
- Existing geyser removal (if applicable)
We'll provide a timeline during your consultation and keep disruption to a minimum.
Do you offer ongoing maintenance?
Yes! We recommend annual servicing to:
- Prevent mineral buildup in the heat exchanger
- Ensure peak performance & fuel efficiency
- Check safety components (pressure relief, ignition)
- Extend unit lifespan
Regular maintenance keeps your warranty valid and your system running smoothly.
💧 Performance & Comfort
Will I always have hot water with a Paloma?
Yes! Paloma provides instant, continuous hot water as long as you have:
- ✓ Gas supply (LPG cylinder)
- ✓ Water supply (mains or tank)
- ✓ Electricity (minimal—only 30-40W during operation)
Unlike tank geysers, there's no waiting for reheating or recovery time. Open the tap, get hot water—every time.
What temperature can I set my Paloma to?
While some gas geysers can only heat water up to 70°C, Paloma geysers can heat water up to 82°C maximum—giving you superior performance for all your hot water needs.
With an optional temperature controller, you can:
- Set exact outlet temperature (e.g., 45°C for shower, 60°C for cleaning)
- Store two favourite temperatures for easy recall
- Install multiple controllers in different rooms
This precision prevents mixing with cold water and reduces gas consumption.
What if multiple people shower at once?
Paloma heats water on-demand, so multiple taps can run simultaneously at your set temperature. There's no tank to deplete.
We size the unit to your household's peak simultaneous demand, so everyone gets a great shower with consistent temperature.
Will cold winter water affect performance?
No. Paloma automatically adjusts to heat from cold mains temperature (as low as 5°C in winter) to your set temperature. The unit will:
- Ramp up burner power automatically
- Deliver consistent outlet temperature year-round
- Use more gas on colder days (normal—you're heating from a lower baseline)
It's engineered for South African conditions, including load-shedding seasons.
💰 Cost & Savings
How much will I save compared to an electric geyser?
Savings depend on your usage, but typical households save 40-60% on hot water costs by switching to Paloma:
- Electric geysers keep water heated 24/7 (high standby losses)
- Paloma only heats on-demand (no standby waste)
- Gas is typically cheaper than grid electricity per kWh
Example: A family spending R800/month on electric water heating might spend R300-400 with Paloma gas.
What are the installation costs?
Installation cost varies based on:
- Paloma model selected (16L, 20L, 26L, or 28L)
- Your plumbing & gas line routing
- Electrical work required
- Removal of existing geyser
We provide a detailed quote before any work begins. Once you purchase a unit from us, we lock in your certified installation date with full warranty protection.
How much does gas cost to run?
Gas consumption depends on:
- Model size & water temperature set
- Hot water usage (showers, baths, kitchen)
- Inlet water temperature (colder = more gas needed)
Typical usage: A 20L Paloma serving 2 bathrooms uses approximately 1-1.5 LPG cylinders per month (depending on usage).
At current gas prices, this is significantly cheaper than electric heating.
Can I combine Paloma with solar to save even more?
Absolutely! Paloma works perfectly with solar systems:
- Solar + Paloma Boost: Pre-heat with solar, Paloma tops up to exact temperature
- PV + Paloma: Use PV during day for pre-heat, Paloma handles night-time hot water (batteries stay charged)
This hybrid approach saves the most gas while keeping your batteries healthy if you're load-shedding.
🛡️ Warranty & Safety
What does the Paloma warranty cover?
Domestic Use Warranty:
- 10 years: Copper heat exchanger (voids with borehole water)
- 3 years: Gas-related parts & water components
- 1 year: Electrical parts
Warranty is only valid if:
- ✓ Unit is professionally installed by a certified technician
- ✓ Water quality meets Paloma standards (no borehole use)
- ✓ Gas supply is clean & quality-assured
Is Paloma safe?
Yes. Paloma includes multiple safety features:
- ✓ Electronic ignition with flame-failure protection
- ✓ FlameSafe™ overheat protection (auto shut-off)
- ✓ Temperature & pressure sensors
- ✓ ICAD combustion monitoring (detects harmful gases)
- ✓ Pressure relief valve
Professional installation by SAQCC-certified technicians ensures all safety protocols are met.
What happens if I use poor-quality gas?
⚠️ Important: Low-quality gas can damage your unit and void warranty.
Cheap gas often contains:
- Oil & contaminants that clog the regulator
- Bulking agents that reduce efficiency
- Moisture that causes corrosion
Always refill with us or a reputable supplier. If we detect contaminants in your gas section, warranty on that part is voided, and you'll cover replacement costs.
Can I use Paloma during load-shedding?
Yes! Paloma is load-shedding-friendly:
- ✓ Uses only 30-40W during operation (~1W on standby)
- ✓ Can run on solar, inverter, UPS, or generator backup
- ✓ No dependence on grid electricity
Perfect for South African homes managing power cuts.
🔍 Troubleshooting
My Paloma isn't igniting. What should I do?
Check the following:
- Is the gas cylinder connected and turned on?
- Is there electrical power to the unit?
- Is water flowing (open a hot tap)?
- Check the LED error code display for diagnostics
Don't attempt repairs yourself. Contact us or a certified technician for diagnosis and service.
The water temperature keeps fluctuating. Why?
Temperature fluctuations can be caused by:
- Fluctuating inlet water pressure (check your mains pressure)
- Mineral buildup in the heat exchanger (needs servicing)
- Regulator issues or dirty gas
Installing a temperature controller stabilizes outlet temp and prevents this. Annual servicing prevents mineral buildup.
I'm running out of hot water faster than before. What's wrong?
Possible causes:
- Increased household usage (more people/showers)
- Lower inlet water temperature (winter effect—normal)
- Gas supply issue (low pressure or empty cylinder)
- Mineral buildup reducing heat exchanger efficiency
Annual servicing and regular gas refills help maintain peak performance.
Still Have Questions?
Our certified team is here to help. Contact us for a free consultation and personalized Paloma solution.
Get Your Instant Quote
Simply complete the form to receive your free quotation.
What Our Customers Say
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PALOMA SPECIALIZES IN FAN FORCED GAS GEYSER UNITS
-
FAN FORCED
BUY FAN FORCEDUltra Energy-Efficient
Constant Temperature
Runs Multiple Taps Indoor or Outdoor with Controller Capabilities.
20 | 26 | 27 litre
Gas Geysers -
CONTROLLERS
BUY CONSTROLLEROptional WIRED programmable remote controllers
- Bath-Fill/ Stop Function
- Customizable Temperature
- Energy Efficiency
- Safety Assurance
- Time Efficiency
-
RECESS BOX
BUY RECESS BOX- Can be installed surface or recessed into a wall to provide a flush and professional finish
- Lockable
- The Recessed Box provides a clean finish to an outdoor installation — a great look for residential and commercial installs.
Blog posts
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Paloma Gas Geyser Troubleshooting & Error Codes...
Paloma’s fan‑forced gas geysers include onboard diagnostics. When something interrupts normal operation, the unit shows a numeric error code on the front LED and on any wired controller. This guide explains...
Paloma Gas Geyser Troubleshooting & Error Codes...
Paloma’s fan‑forced gas geysers include onboard diagnostics. When something interrupts normal operation, the unit shows a numeric error code on the front LED and on any wired controller. This guide explains...
Why choose us?
As a renowned provider of gas installations, our team with years of experiance are highly skilled and fully registered technicians are dedicated to following all applicable regulations and best practices to guarantee the excellence and safety of our services and our clients. We offer personalized consultations to assist you in determining the most suitable gas line layout and cylinder placement for your specific needs and requirements. With a deep understanding that each customer has distinctive needs, we adopt a customized approach to every project By closely collaborating with you to comprehend your unique requirements. We can deliver tailored solutions that fulfill your needs and surpass your expectations.
